Mobile banking offers convenience at your fingertips, allowing you to manage your finances anytime, anywhere. However, as digital banking continues to grow in popularity, cybercriminals are increasingly targeting consumers through malware, phishing attacks, fraudulent apps and other scams designed to gain access to personal and financial information.
At Parke Bank, protecting your personal and financial information remains a top priority. While we continuously invest in security measures to help safeguard your accounts, there are important steps you can take to protect yourself from fraud.
Tips to Help Keep Your Accounts Secure
✅ Download apps only from trusted app stores
Only install banking apps and software updates from official sources such as the Apple App Store or Google Play Store. Avoid downloading apps from links sent through emails, text messages or social media.
✅ Keep your device updated
Install operating system and app updates promptly to ensure you have the latest security protections. Updates often contain important fixes that help protect against newly discovered threats.
✅ Use strong passwords and biometrics
Enable facial recognition, fingerprint login or strong, unique passwords whenever possible. Avoid using easily guessed information such as birthdays, names or common words.
✅ Be cautious of suspicious links and messages
Fraudsters often use text messages, emails or pop-up ads that appear legitimate to trick users into sharing usernames, passwords or security codes. Never click on links or provide sensitive information unless you are certain the request is legitimate.
✅ Avoid public Wi-Fi for financial transactions
When accessing your accounts, use a secure home network or your mobile data connection whenever possible. Public Wi-Fi networks may expose your information to unauthorized users.
✅ Monitor your accounts regularly
Review account activity frequently and report any unauthorized transactions immediately. The sooner suspicious activity is identified, the quicker action can be taken to help protect your accounts.
Know the Warning Signs
Be extra cautious if you receive a call, email or text message that:
- Creates a sense of urgency or panic
- Requests passwords, PINs or security codes
- Directs you to click an unfamiliar link
- Claims your account will be closed or locked unless you act immediately
- Asks you to transfer funds or make an unexpected payment
When in doubt, contact us directly using a trusted phone number or website.
If You Suspect Fraud
If you believe your account information may have been compromised:
- Contact us immediately.
- Change your online banking password.
- Review recent account activity.
- Monitor your accounts for suspicious transactions.
- Report any fraudulent texts, emails or phone calls.
Stay Secure with Parke Bank
Parke Bank will never contact you to request personal information, such as your password, Social Security number, PIN or verification codes. If you receive an unexpected call, text or email claiming to be from us, do not respond or click any links. Contact us directly at 1.866.PARKEBK(727.5325).