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Question:
What is a chip card?

Answer:
A chip card is a standard-size plastic debit or credit card that contains an embedded microchip, as well as the traditional magnetic stripe. The chip protects in-store payments because it generates a unique, one-time code that is needed for each transaction to be approved. It provides you greater security and peace of mind when making transactions at a chip-enabled terminal.

Question:
Is a chip card different than a smart card or EMV card?

Answer:
No, you may hear chip cards referred to as “smart cards” or “EMV(tm) cards” – they are all different ways of referring to the same type of card. Similarly, an EMV terminal is the same as a chip-enabled terminal.

Question:
How does a chip card work?

Answer:
It’s easy. If the retailer has a chip-enabled terminal, simply insert the chip end of your card face up into the terminal. The chip card will remain in the terminal while the transaction is processed. To authorize your transaction, just follow the prompts as you do today.

You’ll be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. You may not be asked for a PIN when travelling internationally. Your card will remain in the terminal until the transaction is completed.

If the retailer is not equipped to read the chip card, just swipe as you do today. However, if you swipe your chip card at a chip-enabled terminal, the terminal may prompt you to insert your chip card into the terminal. Transactions made over the phone or online will not change.

Question:
Are chip cards safer to use than magnetic stripe cards?

Answer:
All of our debit cards offer protection from unauthorized use of your card or account information. Chip technology offers another layer of security when used at a chip-reading terminal, because it generates a unique, one-time code that is needed for each transaction to be approved.

Question:
Can I use my chip card for all the same things as my old card?

Answer:
Yes, you can still make purchases as you always have – by entering the card number online or swiping your card at merchant locations that do not yet have chip readers. You can also continue to use your card at ATMs.

Question:
Are chip cards secure?

Answer:
Yes. Chip technology has been around for over two decades and is already the security standard in many countries around the world. When purchases are made using the chip feature, the transaction is more secure because of a unique process that is used to determine if the card is authentic. This makes the card more difficult to counterfeit or copy.

While magnetic stripe cards are still considered secure, chip technology is the next step to providing enhanced security to our customers. Whether you use the magnetic stripe or the chip to make your purchase, you can have confidence in the protection and security features we provide for all credit and debit card accounts.
Remember, if you notice any suspicious activity on your account, notify us immediately by calling the number on the back of your card.

Question:
Is a chip card the same as a contactless payment (PayPass(tm), payWave(tm))?

Answer:
No. Instead of waving or tapping your card in front of a device as you do with contactless payments, a chip card must be inserted face up into a chip-enabled merchant terminal. Remember to leave your card inserted into the terminal while the transaction is processed.

Question:
Now that I have a chip card, do I need to notify the bank before I travel internationally?

Answer:
We recommend that you set a travel notice on any card(s) you plan to use while traveling in the United States or Internationally, so your card access isn’t interrupted. For your protection, we’ll continue to monitor card activity even when a travel notice is set. If you encounter any issues while traveling, we’re here to help.

Question:
Will my chip card still work at an ATM?

Answer:
Yes. You can continue to use your card as you do today by following the instructions at an ATM.