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Online BillPay FAQs

Is Online BillPay free?

Yes! Online Billpay is free to PARKEBANK customers who have a checking account.

How do I enroll in Online BillPay?

To enroll in Online BillPay, you must first be enrolled in Online Banking. To enroll in Online Banking and Online BillPay, please visit us at www.PARKEBANK.com and look for the Online Banking information on the homepage, and click ENROLL NOW.

Is Online BillPay secure?

According to research, 90 percent of identity theft doesn’t occur through the Internet.* Identity thieves still use the tried and true methods of stealing mail or discarded trash. The combined use of Online Banking and Online BillPay helps to protect consumers against identity theft and check fraud. For additional security, Online BillPay requires 128-bit encryption and personalized log-in information.

*Research gathered by Javelin Strategy & Research.

How are payments sent?

Payments are sent two ways: electronic and paper check. On average, electronic payments are sent to more than 70 percent of payees. For payees who can only accept checks, the subscriber’s account is debited electronically and an authorized paper check is issued on behalf of the subscriber.

What are the benefits of electronic payments?

Electronic is the fastest payment method for subscribers and greatly reduces the risk of human error. Electronic payments are received by the payee within 2-3 business days.

What are the benefits of check payments?

Check payments allow you to pay anyone through your Online BillPay account. No more postage or trips to the post office. Plus, check payments through Online BillPay are electronically recorded,may be stopped before 2 p.m. Eastern time on the date they are scheduled to process, and are virtually tamper resistant. The estimated arrival time for checks is based upon the payee’s zip code and is displayed while you schedule a payment.

What if a payment is not received?

Online BillPay offers a payment success rate of 99.99 percent and greatly reduces the risk of human error. In the event a check payment is not received, our Online BillPay support will stop and re-issue the payment, as well as provide proof of processing to the payee. Online BillPay also provides a history of your payments and payment information is integrated directly into account statements.

When can payments be scheduled?

Payments may be submitted at any time, day or night. All payments should be scheduled before the actual due date to allow for sufficient processing time. Estimated arrival times are automatically displayed during the scheduling process. We recommend scheduling first payments in advance to ensure timely delivery. Payments are electronically debited from your account on the process date. For same-day processing, please schedule payments before 3 p.m. Eastern time.

Who can I pay with Online BillPay?

With PARKEBANK Online BillPay, you can pay virtually anyone with a current address within the continental United States, Alaska, Hawaii, and Puerto Rico.

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The Federal Deposit Insurance Corporation (FDIC) has permanently increased deposit insurance on all accounts to $250,000 per depositor.