Information Technology Assistant

September 15, 2021

Department:                          Operations

Branch Location:                  Sewell, NJ

Reporting to:                         IT Manager / VP   


JOB SUMMARY:  Entry Level Position

The Technical Services Assistant is part of the IT team who proactively maintains our computer environments by analyzing requirements, resolving problems, and installing hardware and software solutions.  You will need to be self-sufficient and frequently work independently, while also collaborating with our IT team and managed IT providers. You will be responsible for onsite and remote installation and support for all technologies deployed by the Bank.  Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.


To ensure that end users are receiving the appropriate assistance and that the Bank complies with all. policies and procedures, as well as all applicable state and federal banking regulations.


  • Help Desk:
    • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
    • Attend training seminars to broaden knowledge of current and future Help Desk issues and technologies
  • Hardware & Software:
    • Assist with maintaining inventory of company software and hardware assets
    • Working knowledge of Windows desktop and server OS and Office 365
  • Compliance / Audit
    • General understanding of aa financial institutions compliance and audit requirements
  • Assist with review and documentation of monthly reports
  • Performs all other duties as assigned by Management as related to the Bank and its functions



  • After hours or weekend work is sometime required
  • Perform any other work designated by supervisor
  • Ability to lift and carry equipment weighing up to 25lbs
  • A valid driver’s license and transportation to travel to satellite offices



  • High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified
  • Strong verbal and written skills
  • Ability to effectively prioritize and manage duties and responsibilities
  • Ability to deal tactfully with employees, vendors, suppliers, and contractors
  • Ability to present ideas in user-friendly language to non-technical staff and end users
  • Proven analytical and problem-solving abilities
  • Experience in a banking environment a plus

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