Position: Floating Supervisor for Bank Branch Locations
The Floating Supervisor is required to have experience in retail banking operations and functions. Have the ability to manage branch banking personnel engaged in retail operations to achieve profit, growth, and customer service objectives within Bank policy guidelines. Good sales skills and ability to develop business. Have outstanding customer service skills in order to be courteous, professional, to provide prompt, efficient and accurate service to the customers while processing the customer’s transactions. Strive to understand customers’ needs while developing satisfied and loyal customers by exceeding customers’ expectations in every interaction and cross-selling products or services that are beneficial to the customer. The Floating Supervisor provides support to the staff in assisting the Branch Manager and/or the Assistant Branch Manager and staff with a variety of service functions. Assures Compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
Effectively supervises branch staff
Develops business by establishing and maintaining sound relationships with existing and potential customers
Ensures that branch goals are met according to yearly business plans
Oversee that branch is in compliance with policies and procedures
Previous experience required of established procedures, methods and practices
Previous experience with all teller and customer service procedures
Experience in handling cash and cashing checks with mathematical skills
Customer service background
Substantial experience in the credit/lending function
Experience in settling daily cash drawer
Experience in opening and closings of branch in compliance with security policy
Experience in training and supervising staff
Experience in alarm testing and monitoring
Experience working with a Vault and balancing
Experience with Department scheduling
Experience in Microsoft computer programs required
The Floating Supervisor will travel between the branches as scheduled to help the staff at each branch. The Floating Supervisor provides a variety of service functions and is expected to handle specialized teller work of an advanced nature and ensure that established procedures are observed.
Must be familiar with the Branch Manager and all teller duties and provides assistance and instructions as needed or required.
Complete CTR Etc.
Notarize customer documents
May assist other tellers in locating cash discrepancies.
Develops and motivates staff to meet required performance levels. Counsels and guides subordinates in the exercise of their assigned accountabilities.
Handles special or unusual customer transactions and answers more difficult customer questions; assists other tellers with special situations that arise
Maintains proper work flow at teller windows: prepares teller monthly work schedule
Maintain customer satisfaction
Maintains various activity logs and prepares various reports
May train inexperienced personnel in teller functions
Maintain vault cash
Perform various balancing procedures
Participates in local community affairs and supports local activities
Maintains/checks on physical property and equipment; ensures observance of established security procedures
Prepares various operating reports as directed
Performs all other duties as assigned by Management as related to the Bank and its functions
We offer excellent benefits such as Medical, Dental and Life Insurance, Paid Vacation, Sick and Holidays Days, 401K Plan Eligibility.
Apply at Humanresources@parkebank.com