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Troubleshooting

Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing.

Click on a problem below for information and suggestions related to that problem.

If this area does not provide the information you are looking for, click here and send us a description of your problem.

Problem #1
I’ve forgotten my Sign-On ID and/or Pass Code.

Recommendation:
If you have forgotten your Sign-On ID or Pass Code, send a feedback message stating this fact to the Support Desk. Be sure to include your name with the message. You will then be contacted to verify your identity. Upon verification, this information will be presented to you again.

Problem #2
I’ve requested an Account to be added, but it doesn’t show up in my Account Summary.

Recommendation:
When you request an account to be added, the request is placed in a queue for verification. This verification process may take a couple of business days. If, after a couple of days have passed, the account doesn’t show up in your account summary page, send a message to the Support Desk and the matter will be researched.

Problem #3
When I click on the Register of an account, the register shows no transactions.

Recommendation:
Posted transactions to your account are tracked by the system from the point of enrolling or adding the account. So, as time goes by, transactions will begin to show in your register. If you have had transactions in your register in the past, and they are no longer showing, send a message to the Support Desk, and the matter will be researched.

Problem #4
When I sign in, I am immediately presented with an ERROR screen saying I have performed an illegal activity.

Recommendation:
This is most commonly caused by your browser not being configured to accept cookies.

You should be aware that PARKE24 depends on cookies to verify your identity after signing in. If you’ve disabled cookies from within your browser, or if you are running third-party software that intercepts or deletes cookies, you will not be able to use PARKE24 to manage your accounts.

With Microsoft Internet Explorer, you have the option of ordering your browser to disable all cookie use, to accept all cookies, or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.

If you have your cookies disabled, you will be presented with an ERROR page whenever you attempt to sign-in to PARKE24.

If you chose to be prompted every time a cookie is offered, you will get a number of dialog boxes after signing in asking whether you want to accept the cookie. If you answer yes to these dialog boxes, you will be allowed to use the system. If you answer no to any of these dialog boxes, you will be presented with the ERROR page.

Changing how your browser deals with Cookies

In Internet Explorer:

  1. Go to Tools > Internet Options.
  2. Click the “Privacy” tab at the top
  3. Click the “Advanced” button.
  4. From there, you can choose to Accept, Block or Prompt (Ask) every time Internet Explorer encounters a cookie.

For Firefox,

  1. Click Options
  2. Click the “Privacy” tab
  3. Under History, select the setting for “Use custom settings for history.”
  4. From there, you can choose whether or not to accept cookies.

For Safari,

  1. Click the Tools icon and choose Preferences
  2. Click the “Privacy” tab
  3. Under History, select the setting for “Use custom settings for history.”
  4. From there, you can choose whether or not to accept cookies.

Problem #5
While working with the PARKE24, I am occasionally presented with an timeout screen.

Recommendation:
PARKE24 will automatically sign you out if you have remained idle for a period of time. This is done in case you have forgotten to sign-off of the system. If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system.  The system will warn you that your session is about to time out and will subsequently sign you off unless you click Continue.  If you do not click Continue, you will be presented with the timeout screen and you will need to sign back on again.

If you have not been idle for any period of time and you receive the ALERT screen, this may be caused by your browser’s cookie configuration (see the previous problem).

Problem #6
There is a transaction in my register that I don’t recognize.

Recommendation:
If there is a transaction in your register that you don’t recall making or creating, contact one of our branches specifying the transaction information, and the issue will be researched.

Problem #7
The information in my register doesn’t appear to be up-to-date.

Recommendation:
PARKE24 is updated each morning with posted transactions from the night before. Transactions made on weekends and holidays will not post to your account until the next business day.

If you feel that an item has cleared but is not showing in your register, send a message to the Support Desk, specifying the transaction information, and the issue will be researched.

Problem #8
I’ve scheduled a payment or transfer and it has not been made.

Recommendation:
If your payee has not posted the payment to your account within a few days of receiving it, send a message to the Support Desk to inquire about the status of the payment.

Be sure to provide the item’s reference number (the reference number is displayed on the Register screen under the “Num” column). The payment/transfer will then be traced and a status response will be sent to you.

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The Federal Deposit Insurance Corporation (FDIC) has permanently increased deposit insurance on all accounts to $250,000 per depositor.